Last Updated: September 30, 2025

At Stytro.store, we want our customers to feel confident when shopping with us. This policy explains the conditions under which returns and refunds are accepted.

Return & Refund Eligibility

  • Customers may request a return within 14 days of delivery.
  • Items must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order number or receipt) is required.
  • Once inspected and approved, a refund will be issued to the original payment method.

Conditions for Approval

  • Products must be in the same condition as received.
  • Items showing signs of use, wear, or damage not caused by us are not eligible.
  • Products must include all original tags, packaging, and accessories.

How to Start a Return

  1. Contact our support team within 14 days of receiving your order.
  2. Provide your order number and reason for return.
  3. If approved, we will provide the return address and further instructions.
  4. Customers are responsible for secure packaging to avoid damage in transit.

Return Shipping & Labels

  • Customers cover return shipping costs unless the product is defective, damaged, or incorrect.
  • In eligible cases, we will provide a prepaid return label.
  • We recommend using a trackable courier service for safe delivery.

Restocking Fees

  • A small restocking fee may apply in some cases to cover inspection and repackaging.
  • No restocking fee applies for defective, damaged, or incorrect items.

Damaged or Defective Products

  • If you receive a faulty or incorrect product, please contact us immediately.
  • Send your order number and supporting photos for review.
  • We will arrange a replacement, exchange, or refund as appropriate.

Items Not Eligible for Return

Certain items cannot be returned, including:

  • Personal care or hygiene-related products
  • Intimate items (e.g., undergarments)
  • Clearance or final sale items
  • Customized or personalized products

These items will be clearly marked as non-returnable on the product page.

Exchanges

  • Exchanges are available only for damaged, defective, or incorrect items.
  • Approved exchanges will be processed once the returned product is received.

Change of Mind Policy

  • We do not accept returns for change of mind, size preference, or style preference.
  • Customers are encouraged to review product details and measurements carefully before ordering.

Refund Process

  • Once your return is received and inspected, we will confirm whether it has been approved.
  • Approved refunds will be processed to the original payment method within 5–10 business days.
  • Shipping fees are non-refundable unless the return is due to our error.

Delayed or Missing Refunds

  • If your refund has not appeared, first check with your bank or payment provider.
  • Processing times may vary between institutions.
  • If you still do not see your refund, please contact our support team for assistance.

Contact Us

For questions about returns or refunds, please reach out to:

📧 support@stytro.store
or use the Contact Form available on our website.